Benchmarking

Training Topics:

INTRODUCTION

• Benchmarking for continuous improvement
• The Business Environment
• Benchmarking Defined
• Benchmarking and Strategic Planning
• Competitive Analysis
• About Process Benchmarking

I. Introducing Process Benchmarking

• Core Competencies
• Key business Processes
• Critical Success Factors
• Conducting a Benchmarking Study
• TQM and Benchmarking
• Execise

II. Planning a Benchmarking Study

• Deciding What to Benchmark
• Determining Customer Needs
• Understanding the Business Model
• Profiling The Process
• Developing The Benchmarking Plan
• Case Study
• Exercise

III. Searching for World-Class Processes

• Directing the Search
• Leveraging Strategic Relationships
• Using Secondary Sources
• Summarizing Secondary Information
• Selecting Best-in-Class Companies to Visit
• Case Study
• Exercise

IV. Observing Best Practices

• Setting the Tone
• Planning the Visit
• Developing a Questionnaire
• Observing Ethical Guidelines
• Conducting the Site Visit
• Recording the Data
• Case Study
• Exercise

V. Analyzing Performance Gaps

• Evaluating the Situation
• Stratifying the Data
• Projecting the Gaps
• Identifying Process Enablers
• Case Study
• Exercise

VI. Adapting Superior Practices to your Culture

• Synthesizing Best Practices
• Developing an Action Plan
• Setting the Goals
• Managing Your Culture
• Implementing the Plan
• Gaining Organizational Support
• Case Study
• Exercise

VII. Improving Process Performance

• Using Team Creativity
• Mapping the Historical Trend
• Tracking Success Factors
• Completing the Cycle
• Case Study
• Exercise

VIII. Seeking the Horizon

• Benchmarking as a Process
• Supporting a Benchmarking Program
• Putting It All Together
• Applying TQM to Benchmarking
• Going Beyond the Boundaries
• Case Study
• Exercise