Is an effective TQM approach for guiding the improvement process by determining the most important things to improve and the best approaches for doing so. In its most basic definition, it is a methodology for determining the best practices in other organizations that will lead to superior performance in your company. Conducting BENCHMARKING internally is also very useful for companies with several plants on which it is important to identify the best practices and lessons learned to achieve a standardization.
BENCHMARKING can be used to search for the best practices that will lead to superior performance and ensure a Continues Improvement to achieve Customer Satisfaction consistently.
WHO SHOULD ATTEND
Upper Management, Managers, Supervisors, Engineers, Team Leaders and individuals interested in Continuous Improvement and Customer Satisfaction.
BENEFITS
When the training is completed, you will be able to develop the three types of Benchmarking: STRATEGIC, PERFORMANCE and PROCESS. This will give you a competitive advantage against the competition.
We will provide the templates to conduct an effective workshop and insure a full understanding.
TRAINING TOPICS:
INTRODUCTION
- Benchmarking for continuous improvement
- The Business Environment
- Benchmarking Defined
- Benchmarking and Strategic Planning
- Competitive Analysis
- About Process Benchmarking
I. Introducing Process Benchmarking
- Core Competencies
- Key business Processes
- Critical Success Factors
- Conducting a Benchmarking Study
- TQM and Benchmarking
- Execise
II. Planning a Benchmarking Study
- Deciding What to Benchmark
- Determining Customer Needs
- Understanding the Business Model
- Profiling The Process
- Developing The Benchmarking Plan
- Case Study
- Exercise
III. Searching for World-Class Processes
- Directing the Search
- Leveraging Strategic Relationships
- Using Secondary Sources
- Summarizing Secondary Information
- Selecting Best-in-Class Companies to Visit
- Case Study
- Exercise
IV. Observing Best Practices
- Setting the Tone
- Planning the Visit
- Developing a Questionnaire
- Observing Ethical Guidelines
- Conducting the Site Visit
- Recording the Data
- Case Study
- Exercise
V. Analyzing Performance Gaps
- Evaluating the Situation
- Stratifying the Data
- Projecting the Gaps
- Identifying Process Enablers
- Case Study
- Exercise
VI. Adapting Superior Practices to your Culture
- Synthesizing Best Practices
- Developing an Action Plan
- Setting the Goals
- Managing Your Culture
- Implementing the Plan
- Gaining Organizational Support
- Case Study
- Exercise
VII. Improving Process Performance
- Using Team Creativity
- Mapping the Historical Trend
- Tracking Success Factors
- Completing the Cycle
- Case Study
- Exercise
VIII. Seeking the Horizon
- Benchmarking as a Process
- Supporting a Benchmarking Program
- Putting It All Together
- Applying TQM to Benchmarking
- Going Beyond the Boundaries
- Case Study
- Exercise